KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q114871: Bookshelf: QuickShelf GP Faults with PCTools Desktop

Article: Q114871
Product(s): Microsoft Home Multimedia Titles
Version(s): 1994 edition
Operating System(s): 
Keyword(s): 
Last Modified: 09-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Bookshelf for Windows 1994 edition 
-------------------------------------------------------------------------------

SYMPTOMS
========

If you run Bookshelf 1994 with Central Point's PCTools Desktop version 1.0 or
2.0, you may receive a general protection (GP) fault when you try to move
QuickShelf (or, in some cases, if you just click the QuickShelf title bar). The
following error message may appear

  QSHELF caused a General Protection Fault in module <unknown>
  <Address>:QSHELF will close."

where <Address> is a memory address, such as 2527:003FA.

NOTE: Clicking or moving QuickShelf with PCTools on the system also causes the
system to restart in some cases.

RESOLUTION
==========

This can be corrected by adding "6=MSQSWClass" (without the quotation marks) to
the [Desktop.Subclass.Exclude] section in the WNUSER.INI file (in the CPS\DATA
directory) as shown below:

     [Desktop.Subclass.Exclude]
     1=PSFloatC
     2=LauncherWClass
     3=GWScopeWin
     4=CIV
     5=CIVDIALOG
     6=MSQSWClass

NOTE: Numbers 1 through 5 should already be there.

WORKAROUND
==========

Other resolutions include the following:

1. Use PROGMAN.EXE as your shell.

  -or-

2. Use Small Buttons in QuickShelf (this removes the ability to move
  QuickShelf).

For more information about PCTools, contact Central Point Software at (503)
690-8080 or (503) 690-8090.

PCTools is manufactured by Central Point Software, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.


Additional query words: 1994 multi media multimedia multi-media bshelf book shelf gpf pctw pc tools

======================================================================
Keywords          :  
Technology        : kbHomeMMsearch kbBookshelfSearch kbBookShelf1994
Version           : :1994 edition

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.