Q114404: PROFS: First Contact Form for PROFS Gateway
Article: Q114404
Product(s): Microsoft Mail For PC Networks
Version(s): 3.2,3.3,3.4,3.4a
Operating System(s):
Keyword(s):
Last Modified: 07-DEC-2000
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The information in this article applies to:
- Microsoft Mail Gateway to IBM PROFS and OfficeVision, versions 3.2, 3.3, 3.4, 3.4a
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SUMMARY
=======
Please use the checklist in this article to collect information about your
system before you call Microsoft Product Support Services. You are able to work
more effectively with a Microsoft Support Professional if all the information
needed to trace and solve your problem is available. Include any troubleshooting
steps you have taken in an effort to resolve the problem. Please be as complete
and specific as possible when you fill out this form.
There are ten articles of this type, one for each gateway product. Each is
different, so find the one suited to your case by searching these keywords
(without the spaces):
x 4 0 0 f c c m s f c c
3 c o m f c c p r o f s f c c
m c i f c c s m t p f c c
f f a p i f c c s n a d s f c c
f a x f c c c o n n f c c
MORE INFORMATION
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MICROSOFT PROFS GATEWAY PROBLEM REPORT FORM
REMEMBER: All LAN configuration questions must be answered. Check with
the LAN administrator, if necessary.
LAN Side
--------
Version of HOSTDISP or VMGATE: 1.0 2.0a 2.0h 2.0f 2.1a 2.1b
3.0 3.2 3.3 3.4 3.4a
MICROSOFT MAIL Postoffice version: __________________________
Network name: __________________________
Postoffice name: __________________________
Emulator: DCA IRMA Novell Version: _________________
How is the emulator configured? (DFT, CUT)
What command line options are being used? _________________________
Amount of RAM free prior to starting HOSTDISP: ____________________
LAN operating system: _________________ Version: __________________
Other LAN Questions
-------------------
Any TSRs Loaded? YES/NO. List them:
Do SEND and RECEIVE work from the MS-DOS Prompt? YES/NO
Host Configuration
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Host software version: (Check RELEASE DATA)______________________
Is Distribution Manager running? (Check REL-DM DATA in version 3.3)
YES/NO. Version: _______________
Is GRF running? (Check REL-GRF DATA in version 3.3)
YES/NO. Version: _______________
VM version: _______________________
Size of virtual storage: (check Q STOR) ___________________________
Size of the 191 disk:
Other Host Questions
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RSCS version: _________________
Did the software upload correctly? Check:
(PWACKSUM BASE) (PWACKSUM DISTRMGR) (PWACKSUM GRF)
What are the routes and reroutes?
Describe the problem
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Additional query words: profsfcc
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Keywords :
Technology : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateIBMPROFS320 kbMailGateIBMPROFS330 kbMailGateIBMPROFS340 kbMailGateIBMPROFS340a
Version : :3.2,3.3,3.4,3.4a
Issue type : kbinfo
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