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Q114336: Missing MS At Work PC Fax Address Option in WFWG 3.11 Mail

Article: Q114336
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.11
Operating System(s): 
Keyword(s): 
Last Modified: 06-NOV-1999

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The information in this article applies to:

- Microsoft Windows for Workgroups version 3.11 
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SYMPTOMS
========

When you try to create a new address entry in the Windows for Workgroups 3.11
Mail program, the Microsoft At Work PC Fax address option is missing.

NOTE: Even when this option is missing, you should not encounter any problems
receiving or sending faxes.

CAUSE
=====

This situation can be caused by a missing FAXNSP entry in the MSMAIL.INI file or
a corrupted FAXNSP.DLL file in the Windows SYSTEM subdirectory.

RESOLUTION
==========

Edit the MSMAIL.INI file located in the Windows directory and verify that the
NAME= entry under the [Providers] section contains Faxnsp. Below is an example
of how this section should look.

     [Providers]
     Name=Pabnsp MSSFS Faxnsp

If the [Providers] section appears to be correct, it is possible that FAXNSP.DLL
is corrupted. Expand a new FAXNSP.DLL from Disk 6 (of the 3.5- inch set) or Disk
8 (of the 5.25-inch set) of Windows for Workgroups 3.11. For example, to expand
a new copy of the file from a disk located in the A drive to a Windows directory
located on the drive C, you would use the following:

  expand a:\faxnsp.dl_ c:\windows\system\faxnsp.dll

Additional query words: 3.11 dos not connected

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Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW311
Version           : WINDOWS:3.11

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