KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q114264: PC Tools Utilities Fail When 32-Bit Access Is Enabled

Article: Q114264
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.11
Operating System(s): 
Keyword(s): 
Last Modified: 23-OCT-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows for Workgroups version 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you use Windows for Workgroups 3.11 with 32-bit file access enabled, the
Windows-based utilities in Central Point Software PC Tools for Windows (such as
Undelete and Optimize) fail, and the following error is generated:

  Exit Windows and run the MS-DOS version of this utility. Interrupt 26 (Direct
  sector write) blocked to preserve volume integrity.

CAUSE
=====

This problem occurs when 32-bit file access is enabled and you run any
application or utility that calls interrupt 26.

RESOLUTION
==========

To work around this problem either:

- Disable 32-bit file access.

  -or-

- Obtain the file FIX32B.EXE from the Central Point bulletin board service
  (BBS) or the Central Point library on CompuServe.

  NOTE: FIX32B.EXE is not supported by Microsoft. Customers must call Central
  Point for assistance with this file.

MORE INFORMATION
================

FIX32B.EXE is a self-extracting file containing all the required files to allow
PC Tools for Windows Diskfix, Optimizer, and File Manager Undelete utilities to
run with Windows for Workgroups 3.11 32-bit file access. It includes "readme"
files in English, German, and French.

IMPORTANT: Do not install this patch unless you have both PC Tools for Windows
2.0 and Windows for Workgroups 3.11.

The products included here are manufactured by Central Point Software, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: 3.11 CP PCT pctools PCTW 2 Vfathlp.386 vfat 1.0 2.0

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW311
Version           : WINDOWS:3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.