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Q113716: Installing DeskJet Plus Printer Does Not Allow Font Cartridges

Article: Q113716
Product(s): Microsoft Windows NT
Version(s): 3.1
Operating System(s): 
Keyword(s): kbprint kbPrinting
Last Modified: 07-SEP-2001

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The information in this article applies to:

- Microsoft Windows NT Advanced Server, version 3.1 
- Microsoft Windows NT Workstation version 3.1 
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SYMPTOMS
========

The Hewlett-Packard (HP) DeskJet Plus printer driver version 2.15 supplied with
U.S. Service Pack 2 for Windows NT does not provide support for font cartridges.
The maximum font cartridges option is displayed as zero.

CAUSE
=====

This problem occurs because regression in the driver disables support for font
cartridges.

WORKAROUND
==========

To work around this problem, use the HP DeskJet Plus printer driver version 2.14
that was supplied with the original build of Microsoft Windows NT.

STATUS
======

Microsoft has confirmed this to be a problem in U.S. Service Pack 2 for Windows
NT and Windows NT Advanced Server version 3.1. We are researching this problem
and will post new information here in the Microsoft Knowledge Base as it becomes
available.

Additional query words: prodnt CFE

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Keywords          : kbprint kbPrinting 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNT310Search kbWinNTW310Search
Version           : :3.1

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