Q113413: Windows 3.11 Upgrade Removes User Information

Article: Q113413
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.11
Operating System(s): 
Keyword(s): 
Last Modified: 02-OCT-1999

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The information in this article applies to:

- Microsoft Windows 3.11 
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SYMPTOMS
========

After you install the Windows 3.11 update, when you choose About Program Manager
from the Help menu in Program Manager, the correct licensing information is not
displayed. The About Program Manager box states that the product is licensed
to:

  Unknown User
  Unknown Organization

CAUSE
=====

The user information entered during Setup is stored in the core file USER.EXE,
which is replaced with the Windows 3.11 update.

RESOLUTION
==========

Use the following steps to re-enter the user and company name:

1. From the File menu in Program Manager, choose Run.

2. In the Command Line box, type "setup /f" (without the quotation marks) and
  press ENTER.

3. Enter the new name and company, and press ENTER to continue.

4. When asked to confirm the name and company, press ENTER to continue.

5. When the Setup options screen is displayed, press ENTER to continue.

6. When the install components screen is displayed, press ENTER to continue.

7. When the swap file screen is displayed, press ENTER to continue.

8. When asked to insert a Windows disk, choose the Exit Setup button.

9. When asked to confirm exiting Setup, choose Yes.

Windows then closes. When you restart Windows, the new name and company name
appear.

MORE INFORMATION
================

The Windows 3.11 update replaces the following files:

  COMMDLG.DLL
  GDI.EXE
  KRNL386.EXE
  PSCRIPT.DRV
  UNIDRV.DLL
  SHELL.DLL
  USER.EXE

Additional query words: 3.11 setup/f how to

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Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin311
Version           : WINDOWS:3.11

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