KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q113204: Scenes 1.0: Unrecognized Error. Please Reinstall Scenes

Article: Q113204
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:1.0
Operating System(s): 
Keyword(s): 
Last Modified: 11-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Scenes (all collections), version 1.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When the screen saver is scheduled to start, one of the following errors is
displayed on the screen:

  Unrecognized Error. Please reinstall Scenes.

  -or-

  Unrecognized Error. Please exit and start Scenes again.

CAUSE
=====

This error occurs if Scenes is not installed and the Desktop section of Control
Panel is set up to run Scenes as the screen saver. If you try to uninstall
Scenes by deleting the Scenes directory, it does not delete the necessary files
to keep Scenes from appearing in the Desktop dialog box.


RESOLUTION
==========

The following steps correct this problem:

1. In Control Panel, choose the Desktop icon.

2. In the screen saver section, select None or a valid screen saver setting,
  then choose OK.

3. Quit Windows.

4. Change to the Windows directory.

5. Delete the file SSMSSCNS.SCR. This step removes the Scenes option from the
  Desktop screen saver choices.

MORE INFORMATION
================

For more information uninstalling Microsoft Scenes, query on the following words
in the Microsoft Knowledge Base:

  "uninstall and scenes" (without the quotation marks)

Additional query words: errmsg msscenes remove screen saver screensaver

======================================================================
Keywords          :  
Technology        : kbScenesSearch kbScenes100
Version           : WINDOWS:1.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.