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Q113165: PC Ext: Err Msg: Retry Count Exceeded

Article: Q113165
Product(s): Microsoft Mail For PC Networks
Version(s): WINDOWS:3.2
Operating System(s): 
Keyword(s): 
Last Modified: 25-MAY-2001

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The information in this article applies to:

- Microsoft Mail for PC Networks, version 3.2 
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SYMPTOMS
========

When the External Mail program (EXTERNAL.EXE) cannot deliver mail to an .MAI
file, the following error message appears:

  Retry count exceeded

The External Mail program generates this error after it has tried to deliver a
message three times. It takes approximately 16 minutes to make the three
attempts. If the file remains locked, the External Mail program's copy of the
message is destroyed. You can tell this problem has occurred by looking in the
sending postoffice's SESSION.LOG and SYSTEM.LOG files for "Retry Count Exceeded"
and "Missing Message File" messages.

STATUS
======

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail
for PC Networks. This problem was corrected in version 3.2a (which includes
EXTERNAL.EXE version 3.2.9).

For information on obtaining this update, query on the following word in the
Microsoft Knowledge Base (without the spaces):

  mailupd

There is also a newer version of EXTERNAL.EXE, which is available from the
Microsoft Download Center.

You can find EXTUPD.EXE,
(http://support.microsoft.com/download/support/mslfiles/EXTUPD.EXE,) a
self-extracting file, on the following services:

- Microsoft's World Wide Web Site on the Internet

  On the www.microsoft.com home page, click the Support icon.
  Click Knowledge Base, and select the product.
  Enter kbfile EXTUPD.EXE, and click GO!
  Open the article, and click the button to download the file.

- Internet (anonymous FTP)

  ftp ftp.microsoft.com
  Change to the Softlib/Mslfiles folder.
  Get EXTUPD.EXE

- The Microsoft Network

  On the Edit menu, click Go To, and then click Other Location.
  Type "mssupport" (without the quotation marks).
  Double-click the MS Software Library icon.
  Find the appropriate product area.
  Locate and Download EXTUPD.EXE.


For additional information about downloading, please see the following article in
the Microsoft Knowledge Base:

  Q119591 How to Obtain Microsoft Support Files from Online Services

Additional query words: 3.20

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320
Version           : WINDOWS:3.2

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