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Q113124: Encarta: GP Fault When Starting

Article: Q113124
Product(s): Microsoft Home Kids Products
Version(s): 1994 edition
Operating System(s): 
Keyword(s): kbmm kbusage kbprb
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
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SYMPTOMS
========

When you start Encarta, you may receive a general protection (GP) fault in
module MEDV10.DLL.

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

RESOLUTION
==========

To eliminate this problem, do one of the following, then restart Encarta:

- Delete the ENCARTA.INI file (it is located in the WINDOWS directory.)

  -or-

- Open the ENCARTA.INI file in Notepad and change the LastPosition setting to
  read as follows:

  "LastPosition=0,0" (without the quotation marks)

MORE INFORMATION
================

This problem is caused by an invalid article reference within Encarta.


Additional query words: 1994 multi media multimedia multi-media gp fault gpf gpfault hang crash lock launch launching

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Keywords          : kbmm kbusage kbprb 
Technology        : kbHomeProdSearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1994
Version           : :1994 edition

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