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Q112683: Keyboard Hangs After Installing WFWG on Toshiba or TI Notebook

Article: Q112683
Product(s): Microsoft Windows 3.x Retail Product
Version(s): 1.0,3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 08-NOV-2001

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The information in this article applies to:

- Microsoft Windows for Workgroups versions 3.1, 3.11 
- Microsoft BallPoint Mouse with QuickPort connection, version 1.0 
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SYMPTOMS
========

When you install Windows for Workgroups over Windows 3.1, your mouse and
keyboard may stop responding (hang).

This problem occurs if you are using a Toshiba or Texas Instruments original
equipment manufacturer (OEM) Microsoft BallPoint Mouse version 1.0 with
QuickPort connection.

CAUSE
=====

When you install Windows for Workgroups over Windows 3.1, Setup overwrites the
KEYBOARD=BPVKD.386 entry in the [386Enh] section of your SYSTEM.INI file and
replaces it with the default keyboard driver (KEYBOARD=*VKD). As a result, the
mouse and keyboard hang.

RESOLUTION
==========

To correct this problem, edit the SYSTEM.INI file and change the keyboard= line
to reflect the BallPoint virtual device driver (VxD) instead of the default
Windows for Workgroups VxD, and then restart Windows for Workgroups.

MORE INFORMATION
================

For more information on Microsoft BallPoint Mouse with QuickPort connection,
query on the following words in the Microsoft Knowledge Base:

  quickport

Additional query words: 3.1 3.10 3.11 ball point ball-point ti travelmate 4000

======================================================================
Keywords          :  
Technology        : kbAudDeveloper _IKkbbogus kbMSHardwareSearch kbWFWSearch kbWFW310 kbWFW311 kbBallpointMouseQP
Version           : :1.0,3.1,3.11
Issue type        : kbprb

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