Q112612: Problems Sending Mail After Installing AWFAX

Article: Q112612
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.11
Operating System(s): 
Keyword(s): 
Last Modified: 03-OCT-1999

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The information in this article applies to:

- Microsoft Windows for Workgroups version 3.11 
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SYMPTOMS
========

After you install Microsoft At Work PC Fax, you may no longer be able to send
mail to users sharing the same post office. When you send a message to a member
of the post office, the message returns with an "Undeliverable Mail" error
message. The text of the mail message reads

  The message recipient was invalid.

-or-

  The PostOffice List icon in the Address Book may be unavailable in Microsoft
  Mail.

-or-

  The Open Other's Appt. Book option may be unavailable in Microsoft Schedule+.

CAUSE
=====

If Microsoft Mail was installed with Microsoft Windows for Workgroups version
3.1 and you choose to install Microsoft At Work PC Fax for "Fax Only" rather
than "Email And Fax" in Windows for Workgroups 3.11, the MSMAIL.INI file is not
properly updated.

RESOLUTION
==========

If Microsoft Mail was not installed before you started At Work PC Fax, make the
following changes:

1. Rename the following files:

  MSMAIL.INI
  EFAXPUMP.INI
  SCHDPLUS.INI.

2. Choose the Fax icon in Control Panel.

3. Select the Email And Fax option and choose OK.

4. Select the appropriate settings for your fax board.

5. Install Microsoft Mail.

If Microsoft Mail was installed prior to starting At Work PC Fax, do the
following:

1. Remove the [Providers] section of the MSMAIL.INI file.

2. Rename the EFAXPUMP.INI file.

  NOTE: If you are receiving the following error message when starting Microsoft
  Schedule+

  Your schedule transport DLL does not support the current transport. You will
  only be able to work off-line. PCMail users are supported.

  also perform the following step:

  a. In the SCHDPLUS.INI file, remove the following statement:

         ScheduleTransport=TRNOFF
       

     NOTE: The "ScheduleTransport=TRNOFF" entry in the SCHPLUS.INI file causes
     the "This account is for a resource" check box in the Schedule Plus
     Options dialog box to be unavailable.

     -or-

     Rename the SCHDPLUS.INI file.

3. Choose the Fax icon in Control Panel.

4. Select the Email And Fax option and choose OK.

5. Select the appropriate settings for your fax board.

Additional query words: 3.11 fax missing postoffice computer efax grey gray greyed grayed out address book "Your schedule transport does not support the current"

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Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW311
Version           : WINDOWS:3.11

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