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Q112457: PC Win: Err Msg: A Disk Error Occurred While Performing…

Article: Q112457
Product(s): Microsoft Mail For PC Networks
Version(s): WINDOWS:3.0,3.0b,3.2
Operating System(s): 
Keyword(s): 
Last Modified: 08-NOV-1999

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The information in this article applies to:

- Microsoft Mail for Windows, versions 3.0, 3.0b, 3.2 
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SYMPTOMS
========

If a user selects Mail, Address Book and tries to switch to the Postoffice
Address List or the Global Address List, the following error message may be
displayed:

  A disk error occurred while performing the operation

CAUSE
=====

This error is caused by a locked open address list file (ADMIN.NME or GAL.NME).

RESOLUTION
==========

If the file is locked open, close the file.

On a Novell Server
------------------

1. You can determine the status of locked files by starting the RCONSOLE
  program.

2. Choose the FileOpen/Lock activity.

3. Choose <volume>/<dir>/<subdir>/MASTER.GLB. This will yield
  a connection number.

4. From Connection Activity, you can determine who has the file open.

On a LAN Manager Server
-----------------------

1. Check for locked files by running the NET ADMIN command.

2. Select Status, Opened Files.

For Other File Servers
----------------------

Consult the administrator's guide for that server to determine if a file is
locked open and by whom.

Additional query words: 3.00 3.00b 3.20

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMail300 kbMail320 kbMail300b
Version           : WINDOWS:3.0,3.0b,3.2

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