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Q111573: Standby Mode with APM, Mail, & AWFAX May Result in a GP Fault

Article: Q111573
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.11
Operating System(s): 
Keyword(s): 
Last Modified: 01-OCT-1999

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The information in this article applies to:

- Microsoft Windows for Workgroups version 3.11 
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SYMPTOMS
========

If you are running Microsoft Mail with Microsoft At Work PC Fax support when
your Advanced Power Management computer goes into standby mode, you may receive
the following error message:

  PROGMAN caused a General Protection Fault in MOUSE.DRV

CAUSE
=====

The above error message can occur when the computer goes into standby mode if
all of the following conditions are true:

- Power management is set to Advanced.

- Hardware power management is set to something other than OFF.

- Microsoft Mail and Microsoft At Work PC Fax are running.

STATUS
======

Microsoft has confirmed this to be a problem in Windows for Workgroups version
3.11. We are researching this problem and will post new information here as it
becomes available.

KBCategory: kbtool kbbuglist kbatwork kberrmsg
KBSubcategory: wfw wfwg awfax gpf

Additional query words: 3.11 gp-fault sleep blank program manager

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Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW311
Version           : WINDOWS:3.11

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