Q111332: WFWG Error Msg: This Postoffice Cannot Be Updated

Article: Q111332
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 02-OCT-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows for Workgroups versions 3.1, 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you use the Microsoft Extensions for Windows for Workgroups or the
Microsoft Mail Update program, you may receive the following error message:

  This post office cannot be updated. Consult Microsoft Product Support
  Services for more information.

CAUSE
=====

There are two possible causes for this error:

- You are running the Extend utility on a server post office. Extend can be run
  only on a workgroup post office (WGPO).

  If the post office is not a workgroup post office, you do not need to run the
  Extend utility. The Extend utility is designed for Windows for Workgroups
  workgroup post offices to extend them to the functionality of a full
  Microsoft Mail post office.

- You are trying to run the Microsoft Mail Update program on a workgroup post
  office without first running the Extend utility.

  If you run the Update program without first running the Extend utility, or if
  you do not have a valid Microsoft Mail post office, you receive the above
  error. If you do not have Windows for Workgroups and have not yet created a
  Microsoft Mail post office, you must run the Install program instead of the
  Update program. If you have any existing Microsoft Mail post offices, you
  should run the Update utility to add the features of the new version of
  Microsoft Mail while retaining the definitions of the older post office.

Additional query words: 3.10 3.11 3.0 3.00B Moose MSMail 3.2 err msg postoffice

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW310 kbWFW311
Version           : WINDOWS:3.1,3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.