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Q110666: Server Services Fail when Start Configuration Changed

Article: Q110666
Product(s): Microsoft SNA Server
Version(s): WINDOWS:2.0
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft SNA Server, version 2.0, on platform(s):
   - the operating system: Microsoft Windows NT 
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SYMPTOMS
========

SNA Server services are designed to run under the System account, and fail to
run if the administrator changes any of the services to start under a user
context.

CAUSE
=====

The SNA Server setup program automatically configures all SNA Server services to
"Log On" under the System account. This includes SnaBase, SnaServer, any SNA
link services, SnaNetMn, NVAlert, and NVRunCmd. If any of the services are
changed to run under a user context, they will not run.

RESOLUTION
==========

In the Control Panel window, choose the Services icon, and then choose the
Startup button and make sure all SNA Server services are configured to start
under the System account.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.
Microsoft is researching this problem and will post more information here in the
Microsoft Knowledge Base when it becomes available.

MORE INFORMATION
================

The following are the errors that may occur if these services were configured to
start in any account OTHER than the System account:

SnaServer Service
-----------------

- 

  SNATRC.DLL failed to initialize.

- The Windows NT application event log will include:

  

 Event 650, SNA Server, Warning, ConnectNmPipe returned error rc=1
 Event 121, SNA Server, Error, Fatal error occurred, product ID=00,
      error code = 0001
 Event 589, SNA Server, Warning, Failed to display popup, rc=0.
      A Create process call for the popup process failed. The return
      code is shown.
 Event 624, SNA Server, Warning, Creating dump file
      C:\SNA\traces\snadump.log for SNASERVR.EXE
 Event 4005, perfctrs, Error, Load of a required DLL failed. Make sure
      the DLL file is in the PATH. DOS Error number is returned in the
      data (7e).

- SNA Server Admin will show the server service as "Stopping."

- If started through Control Panel, Control Panel displays:

  Could not start SnaServer service on <machine> Error 2140: An internal
  Windows NT error occurred

- If started from the command line:

  SnaServer service could not be started.

SnaBase Service
---------------

- 

  SNATRC.DLL failed to initialize.

- The Windows NT application event log will include:

    Event 650, SNA Server, Warning, ConnectNmPipe returned error rc=1

- If started from the command line:

  SnaBase service could not be started.

Additional query words: prodsna SNATRC.DLL 650 121

======================================================================
Keywords          : kbnetwork 
Technology        : kbAudDeveloper kbSNAServSearch
Version           : WINDOWS:2.0
Issue type        : kbbug
Solution Type     : kbpending

=============================================================================

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