KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q110494: Windows Hangs on Reboot After Installing Sound System 2.0

Article: Q110494
Product(s): Miscellaneous Windows Products
Version(s): 
Operating System(s): 
Keyword(s): 
Last Modified: 13-JUN-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows Sound System, versions 1.0, 1.0a, 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

In some cases Windows may stop responding after you install Windows Sound System
and restart your computer.

RESOLUTION
==========

It has been reported that adding the following line to the [SNDSYS.DRV] section
of the SYSTEM.INI file may resolve this problem (note that this solution is
specific to version 2.0 of Windows Sound System):

     Enableeisaresourcescan=0

If this does not resolve the problem, try setting it to 1 as follows:

     Enableeisaresourcescan=1

This switch disables the EISA resource scan on EISA machines that may be
configured incorrectly or have invalid information in the EISA resources.

Under the 2.0 driver, the EISA resources are scanned to find conflicts with
DMAs/IRQs that are otherwise undetectable. This is the case for the Adaptec 174x
enhanced SCSI controllers.

Note that this line has solved problems on ISA machines as well as EISA
machines.

If this does not resolve the problem, there may be a DMA conflict, Interrupt
conflict, or there may be other sound drivers left installed in Windows. The DMA
can be manually modified by changing the DMAADC= and DMADAC= lines in the
[SNDSYS.DRV] section of the SYSTEM.INI file. The interrupt can be changed by
modifying the INTERRUPT= line in the same section.

If none of the previous steps resolve the problem, remove the following line from
the SYSTEM.INI file's [386enh] section to allow Windows to at least start.

     device=vsndsys.386

Additional query words: 2.00 hung 2 hang freeze up crash lockup lock wss reboot rebooting machine restart close exit

======================================================================
Keywords          :  
Technology        : kbWinSoundSysSearch kbWinSoundSys100 kbWinSoundSys100a kbWinSoundSys200

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.