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Q109077: Event 624 Logs Improper File Name in Explanation Text

Article: Q109077
Product(s): Microsoft SNA Server
Version(s): WINDOWS:2.0,2.1,2.11
Operating System(s): 
Keyword(s): kbnetwork
Last Modified: 13-JUN-2001

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The information in this article applies to:

- Microsoft SNA Server, versions 2.0, 2.1, 2.11, on platform(s):
   - the operating system: Microsoft Windows NT 
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SYMPTOMS
========

When Event 624 appears in the System log, the dump file name included in the
event explanation incorrectly appears as follows:

  COMDUMPSNABASE.EXE.DMP

The following is an excerpt from the System log:

  Event ID: 624
  Source: SNA Server
  Creating dump file C:\SNA\traces\snadump.log for SNABASE.EXE

  EXPLANATION
  A process (SNABASE.EXE) ended abnormally due to a protection
  violation or similar condition and a dump file
  COMDUMPSNABASE.EXE.DMP has been created that contains
  information about the state of the process at the time of the
  exception. Register information is contained in your Windows
  NT root directory in the file DRWTSN32.LOG.

CAUSE
=====

SNA Server logs the Event 624 explanation text incorrectly.

RESOLUTION
==========

An update to SNA Server 2.11 corrects the dump file name forming problem. With
this update applied, the correct name is now logged:

- For Windows NT:

  SNADUMP.LOG

- For OS/2 clients:

  COMDUMP?.DMP


STATUS
======

Microsoft has confirmed this to be a problem in SNA Server for Windows NT. This
problem was corrected in the latest SNA Server for Windows NT, 2.11 U.S. Service
Pack. For information on obtaining the Service Pack, query on the following word
in the Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

Additional query words: prodsna

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Keywords          : kbnetwork 
Technology        : kbAudDeveloper kbSNAServSearch
Version           : WINDOWS:2.0,2.1,2.11
Issue type        : kbbug
Solution Type     : kbfix

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