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Q106686: Encarta GP Fault: Printing with Universal and Thirdparty Video

Article: Q106686
Product(s): Microsoft Home Kids Products
Version(s): 1994 edition
Operating System(s): 
Keyword(s): kbbuglist
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
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SYMPTOMS
========

You may receive a general protection (GP) fault when printing from MindMaze and
using the universal printer driver.

This problem has been reported with the following drivers:

- version 1.5 of the ATI Mach 32 video driver. This problem occurs if you are
  in 62,000-color mode.

- Vision 864 1.2b8 display driver set at 800x600x64k colors.

Microsoft has confirmed this to be a problem in Encarta 1994 edition. We are
researching this problem and will post new information here in the Microsoft
Knowledge Base as it becomes available.

RESOLUTION
==========

ATI Driver
----------

To correct this problem with the ATI driver, do one of the following:

- Use version 2.0 of the ATI Mach 32 video driver.

- Switch to 256-color mode.

- Use a printer driver other than the universal driver.

To obtain the updated Mach 32 driver, contact the ATI Technologies Inc. technical
support department at (905) 882-2626.

Other Drivers
-------------

To correct this problem, do one of the following:

- Switch to 256-color mode.

- Use a printer driver other than the universal driver.

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: 1994 multi media multimedia multi-media UNIDRV.DLL gpf mach32 mind maze

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Keywords          :  kbbuglist
Technology        : kbHomeProdSearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1994
Version           : :1994 edition

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