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Q106619: Multimedia Works Cannot Run Help While Encarta Help Runs

Article: Q106619
Product(s): Microsoft Home Kids Products
Version(s): 1994 edition; WINDOWS:3.0, multimedia edition
Operating System(s): 
Keyword(s): 
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
- Microsoft Works, version 3.0, multimedia edition 
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SYMPTOMS
========

If you try to start Help from Multimedia Works while Encarta Help is already
running, you may receive the following error message:

  Microsoft Works Cannot Run Help

You also may receive a Segment Load Failure error in Mviewer2.exe if you close
Encarta Help with the wrong CD-ROM is in the drive.

CAUSE
=====

This problem occurs because Encarta and Works are both trying to run Viewer from
the CD-ROM.

RESOLUTION
==========

Microsoft has confirmed this to be a problem in Encarta 1994, version 1.0. These
problems are corrected in the Encarta 1994 maintenance release, version 1.0a.

To obtain this release, contact the Microsoft Sales Information Center at (800)
426-9400. In the maintenance release, Encarta runs Viewer from the hard drive.
This allows Works and Encarta to each run different instances of Viewer.

Additional query words: w_works c-d compact disc disk conflict

======================================================================
Keywords          :  
Technology        : kbHomeProdSearch kbWorksSearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1994 kbWorks300MM
Version           : :1994 edition; WINDOWS:3.0, multimedia edition

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