KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q106373: Troubleshooting Event Log Error Messages 11 and 12

Article: Q106373
Product(s): Microsoft Windows NT
Version(s): 3.1,3.5,3.51
Operating System(s): 
Keyword(s): kbhw kbprint kbPrinting kbHardware
Last Modified: 07-SEP-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows NT Server versions 3.1, 3.5, 3.51 
- Microsoft Windows NT Workstation versions 3.1, 3.5, 3.51 
- Microsoft Windows NT Advanced Server, version 3.1 
-------------------------------------------------------------------------------

SYMPTOMS
========

When the number of mouse or keyboard events buffered internally by the driver in
nonpaged pool memory is too low, one of the following error messages gets logged
in the Event Viewer:

  

  Source      Category      Event      User
  -----------------------------------------
  Mouclass    None          11         N/A

  -or-

  Source      Category      Event      User
  -----------------------------------------
  i8042prt    None          12         N/A

Both of the above error messages have the following description:

  The ring buffer that stores incoming mouse data has overflowed (buffer
  size is configurable through the Registry).

RESOLUTION
==========

WARNING: Using Registry Editor incorrectly can cause serious, system-wide
problems that may require you to reinstall Windows NT to correct them. Microsoft
cannot guarantee that any problems resulting from the use of Registry Editor can
be solved. Use this tool at your own risk.

Use the Registry Editor (REGEDT32.EXE) to edit the following entry:

HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/i8042prt/Parameters

Make the value for KeyboardDataQueueSize and/or MouseDataQueueSize larger.

NOTE: The default value for both of these is 64.

The above service (i8042prt) name may vary, depending the type of mouse you are
using.

Note: If changing the registry does not solve the behavior, disable the NetFlex
adapter driver from the devices. With some of the NetFlex adapters, if the card
is not disabled, the events can occur and the computer may stop responding.

Additional query words: prodnt

======================================================================
Keywords          : kbhw kbprint kbPrinting kbHardware 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTW310 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS351search kbWinNTS350search kbWinNTS310search kbWinNT310Search kbWinNTW310Search
Version           : :3.1,3.5,3.51

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.