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Q104210: Encarta: Setup Hangs on NEC CD-ROM Drive

Article: Q104210
Product(s): Microsoft Home Multimedia Titles
Version(s): WINDOWS:
Operating System(s): 
Keyword(s): kbsetup kbimu
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
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SYMPTOMS
========

Setup for Encarta may stop responding (hang) immediately after the initial Setup
screen displays if you are using an NEC CD-ROM drive.

RESOLUTION
==========

NEC CD-ROM drives can be configured for use with either SCSI1 or SCSI2 adapters.
In order for Encarta Setup to run, this setting must be correctly set on the
CD-ROM drive. If it is not, Setup will hang when trying to test the transfer
rate and CPU consumption of the CD-ROM drive.

To confirm that the CD-ROM drive is not configured for the correct SCSI adapter:

1. From an MS-DOS prompt, change the drive to the CD-ROM.

2. Do a directory listing of the drive and note the files and directories listed
  in the root directory.

3. Change the directory to one of the subdirectories on the CD-ROM. Do another
  directory listing. If the CD-ROM is not configured correctly, the directory
  listing will show the root directory and not the contents of the
  subdirectory.

MORE INFORMATION
================

Consult your CD-ROM drive's installation or user's guide for more information
about configuring for use with SCSI1 or SCSI2 adapters. If your CD-ROM drive
came with the Multimedia upgrade kit, contact NEC or Media Vision:

- NEC Technologies Inc., general information: (800) 832-4636

- NEC Technologies Inc., general information: (708) 860-9500

- NEC Technologies Inc., service and support: (800) 632-4525

- Media Vision, general information: (510) 770-9905

Additional query words: 1992 1993 multi media multimedia multi-media stop error stops stopped hang hung Usage Viewer 2.0 MediaView connect connector bookshelf kbimu

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Keywords          : kbsetup kbimu 
Technology        : kbHomeProdSearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1994
Version           : WINDOWS:

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