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Q103959: PC Forms: Reply from PROFS Loses Form Data

Article: Q103959
Product(s): Microsoft Mail For PC Networks
Version(s): WINDOWS:1.0,3.0,3.2
Operating System(s): 
Keyword(s): 
Last Modified: 16-NOV-1999

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The information in this article applies to:

- Microsoft Electronic Forms Designer, version 1.0, used with:
   - Microsoft Mail for PC Networks, versions 3.0, 3.2 
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SYMPTOMS
========

If a message created using version 1.0 of Microsoft Electronic Forms Designer is
sent through the PROFS gateway, replies to the message may not perform as
expected. A custom message replied through a gateway may lose the original form
data.

CAUSE
=====

If a PROFS user replies to a message that was sent using a custom form, the
recipient will not receive any of the form information. This is because the
PROFS reply to a custom message does not preserve the message class, but uses a
standard mail note.

RESOLUTION
==========

Forwarding a message from PROFS preserves the message class and the recipient
will receive a text version of the original form. Therefore, to preserve
information sent using a custom form via PROFS, it is necessary to forward the
form back to the user rather than replying.


Additional query words: 1.00

======================================================================
Keywords          :  
Technology        : kbZNotKeyword2 kbMailSearch kbZNotKeyword3
Version           : WINDOWS:1.0,3.0,3.2

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