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Q103383: PC Ext: Missing .XTN File Causes Errors in External 3.2

Article: Q103383
Product(s): Microsoft Mail For PC Networks
Version(s): WINDOWS:3.2
Operating System(s): 
Keyword(s): 
Last Modified: 09-NOV-1999

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The information in this article applies to:

- Microsoft Mail for PC Networks, version 3.2 
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SYMPTOMS
========

Version 3.2 of Microsoft Mail for PC Networks reports the following error when
you try to initialize the External Mail program (EXTERNAL.EXE) from a postoffice
that is missing an .XTN file:

  Postoffice record retrieval failed, file: xxxxxxxx

The error will be in the log file or on the screen only if you specify the -V or
LogVerbose command-line option. If you do not specify the LogVerbose option,
External will appear to hang after testing permanent and dynamic drive
connections, and will not initialize the postoffices that correspond to the
missing .XTN files.

If you specify the -Q1 option, the above error will be logged and the following
error will also appear:

  Failure initializing postoffice list at NET/PO

RESOLUTION
==========

Create a new .XTN file called xxxxxxxx.XTN, where xxxxxxxx is the file not found
by External, or restore the .XTN file from the last backup.

Additional query words: 3.20

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailPCN320
Version           : WINDOWS:3.2

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