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Q103234: Windows NT Err Msg: MSWORD/PP3 Caused Segment Load Failure…

Article: Q103234
Product(s): Microsoft Windows NT
Version(s): 3.1
Operating System(s): 
Keyword(s): kbinterop
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Server version 3.1 
- Microsoft Windows NT Workstation version 3.1 
- Microsoft Windows NT Advanced Server, version 3.1 
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SYMPTOMS
========

You may receive the following error message when running Microsoft Word for
Windows 2.0 or PowerPoint for Windows 3.0:

  MSWORD caused a segment load failure in module OLESVR.DLL

  -or-

  PP3 caused a segment load failure in module OLESVR.DLL

CAUSE
=====

This error is caused by a damaged or corrupt OLESVR.DLL located in the
%SYSTEMROOT%\SYSTEM32 directory, where SYSTEMROOT is the directory that contains
your Windows NT system files.

RESOLUTION
==========

To correct this problem, rename OLESVR.DLL in the %SYSTEMROOT%\SYSTEM32
directory and expand the original file from the compact disc (CD) by doing the
following:

1. At the command prompt, change to the CD-ROM drive.

2. Change to the I386 directory.

3. Type

  expand olesvr.dl_ %systemroot%\system32\olesvr.dll

To expand from the floppy disks:

1. Insert disk 22 in the disk drive.

2. At the command prompt change to the appropriate drive.

3. Type

  expand olesvr.dl_ %systemroot%\system32\olesvr.dll

Additional query words: prodnt PowerPoint Winword cdg power point macppt winppt

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Keywords          : kbinterop 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW310 kbWinNTSsearch kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS310search kbWinNT310Search kbWinNTW310Search
Version           : 3.1

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