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Q103147: Err Msg: An Application Error Has Occurred… in SPOOLSS.EXE

Article: Q103147
Product(s): Microsoft Windows NT
Version(s): 3.1
Operating System(s): 
Keyword(s): kbinterop
Last Modified: 08-AUG-2001

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The information in this article applies to:

- Microsoft Windows NT Advanced Server, version 3.1 
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SYMPTOMS
========

When you are using Microsoft Windows NT Advanced Server and trying to configure
a printer under Services for Macintosh, you may receive the following error
message:

  An application error has occurred and an application error log is being
  generated.

  SPOOLSS.EXE

  Exception: access violation (0xc0000005), Address: 0x766026ee

  Note: The address may be different, but the Access violation code should be
  the same.

RESOLUTION
==========

To avoid this error message, do not press the ENTER key while the AppleTalk zone
is being searched for printers.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT and Windows NT
Advanced Server version 3.1. This problem was corrected in the latest U.S.
Service Pack for Windows NT and Windows NT Advanced Server version 3.1. For
information on obtaining the Service Pack, query on the following word in the
Microsoft Knowledge Base (without the spaces):

  S E R V P A C K

MORE INFORMATION
================

Steps to Reproduce Problem
--------------------------

1. From the Control Panel, use the Network icon to install Services for
  Macintosh.

2. From the Main group window, choose the Print Manager icon.

3. If no printers appear in the Print Manager dialog box, choose Create Printer
  from the Printer menu and install a printer driver for an Apple LaserWriter
  printer.

4. Select the Apple LaserWriter, and then choose Properties from the Printer
  menu in Print Manager.

5. Choose Network Printer at the bottom of the Print To list.

6. Choose AppleTalk Printing Devices from the Print Destinations dialog box and
  then choose the OK button.

7. From the Available AppleTalk Printing Devices dialog box, select a zone and
  press the ENTER key.

8. While the computer is searching the zone, press ENTER again.

At this point, the above error message will appear.

Additional query words: sfm prodnt

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Keywords          : kbinterop 
Technology        : kbWinNTsearch kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNT310Search
Version           : 3.1

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