KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q101904: Mac Wkst: Mail Notification Has Stopped Working

Article: Q101904
Product(s): Microsoft Mail For Appletalk Networks
Version(s): WINDOWS:3.0,3.1,3.1a,3.1c,3.1d
Operating System(s): 
Keyword(s): 
Last Modified: 10-NOV-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Mail for AppleTalk Networks, versions 3.0, 3.1, 3.1a, 3.1c, 3.1d 
-------------------------------------------------------------------------------

SYMPTOMS
========

In versions 3.0 and 3.1 of Microsoft Mail for AppleTalk Networks, the
workstation Notifier may stop working. This includes the chime, flashing menu
bar, and Notifier window.

CAUSE
=====

The following are possible causes of this problem:

1. The Notifier Preferences options (chimes, flashing menu bar, and Notifier
  window) have been turned off.

2. With System 7 or later, the Apple Menu Item is named something other than the
  required Microsoft Mail.


3. A Claris application or any application that uses modal windows is running.

RESOLUTION
==========

The following are solutions to the causes listed above:

1. To check Notifier Preferences, choose Preferences from the Mail menu. To turn
  on a Notifier option, select the Notifier icon and then click the desired
  option.

2. To enter the correct name for the Apple Menu item, open the Apple Menu Items
  folder from the System folder, and then correctly name the Desk Accessory
  Microsoft Mail.

3. There is no known workaround for this situation. It is known that many Claris
  applications disable the Notifier options until you exit the Claris
  application.

STATUS
======

Microsoft has confirmed this to be a problem in versions 3.0 and 3.1 of
Microsoft Mail for AppleTalk Networks. We are researching this problem and will
post new information here in the Knowledge Base as it becomes available.

Additional query words: 3.00 3.10 3.10a 3.10c 3.10d

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailATN300 kbMailATN310 kbMailATN310a kbMailATN310c kbMailATN310d
Version           : WINDOWS:3.0,3.1,3.1a,3.1c,3.1d

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.