KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q101887: Unable to Close MSD Button Option Using Keyboard

Article: Q101887
Product(s): Microsoft Disk Operating System
Version(s): MS-DOS:6.0,6.2,6.21,6.22; WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 23-NOV-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft MS-DOS operating system versions 6.0, 6.2, 6.21, 6.22 
- Microsoft Windows versions 3.1, 3.11 
- Microsoft Windows for Workgroups versions 3.1, 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

You cannot close a main "button" option in the Microsoft Diagnostic Utility
(MSD.EXE) after you choose a command from the File, Utilities, or Help menus if
the option's window is displayed on the screen.

If you press ENTER to close the window or press F3 to exit MSD, there is no
response (although the keyboard may appear to stop responding [hang]).

WORKAROUND
==========

Exit the window by choosing OK with the mouse, or exit MSD by using the ALT+F+X
(ALT+File+Exit) key combination. You cannot close the button option by pressing
ENTER, and you cannot exit MSD.EXE by pressing F3; these keyboard commands do
not work.

MORE INFORMATION
================

The MSD button options include Computer, Memory, Video, Network, OS Version,
Mouse, Other Adapters, Disk Drives, LPT Ports, COM Ports, IRQ Status, TSR
Programs, and Device Drivers.

NOTE: You may experience this problem in any button option windows.

STATUS
======

This article applies to MSD.EXE version 2.0 (which ships with Microsoft Windows
3.1 and 3.11), version 2.0a (which ships with Microsoft Windows for Workgroups
version 3.1), 2.01 (which ships with MS-DOS versions 6.0, 6.2, and 6.21), and
2.10 (which ships with Windows for Workgroups version 3.11).

Additional query words: 6.22 6.00 6.20 lock locks hang hangs stops responding 2.00 2.00a 2.10 3.10

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWin3xSearch kbWFWSearch kbZNotKeyword3 kbWin310 kbWin311 kbWFW310 kbWFW311 kbMSDOSSearch kbMSDOS621 kbMSDOS622 kbMSDOS620 kbMSDOS600
Version           : MS-DOS:6.0,6.2,6.21,6.22; WINDOWS:3.1,3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.