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Q101045: Encarta Err Msg: The Necessary Text Fonts Are Not Available

Article: Q101045
Product(s): Microsoft Home Kids Products
Version(s): 1993 edition,1994 edition,1995 edition; WINDOWS:
Operating System(s): 
Keyword(s): 
Last Modified: 26-MAY-2001

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The information in this article applies to:

- Microsoft Encarta 1994 The Complete Multimedia Encyclopedia 
- Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh 
- Microsoft Encarta 96 Encyclopedia for Windows 
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SYMPTOMS
========

You may receive one of the following error messages when you start Encarta:

  Error on startup
  There is a problem starting Encarta:
  The necessary text fonts are not available.

  -or-

  Error On Startup. There is a problem starting Encarta. Stop. The Dictionary
  cannot be found. This may be due to a corrupted encarta.ini file. Encarta can
  still run, but without the dictionary.

RESOLUTION
==========

If you have just installed Encarta, you must restart Windows. If restarting
Windows doesn't solve your problem, run Encarta Setup again from the compact
disc (CD) or perform a manual Encarta setup.

For manual setup steps, query on the following words in the Microsoft Knowledge
Base:

  Encarta and manual and installation and instructions

NOTE: This error may occur also if the attributes for V5sp.Fon and V6sp.Fon are
set to read-only. The solution is to remove the read-only attributes, recopy the
*.fon files from the Fonts folder (directory) on the Encarta CD to the Windows
System folder and exit and restart Windows.

For more information about how to perform this task in Windows, see your Windows
printed documentation or online Help.

MORE INFORMATION
================

This error message appears if any of the fonts that Encarta Setup installs and
uses are not present in the Windows System folder.

These fonts include:

Encarta 1993 or 1994
--------------------

- V1sp.fon

- V2sp.fon

- V3sp.fon

- V4sp.fon

- V5sp.fon

- V6sp.fon

- V7sp.fon

Encarta 1995
------------

- Arial.ttf

- Msref1.ttf

- Msref2.ttf

- Phonetic.ttf

- Symbol.ttf

Encarta 96 Encyclopedia
-----------------------

- Arial.ttf

- Msgeotr1.ttf

- Msgeotr2.ttf

- Msref1.ttf

- Msref2.ttf

- Phonetic.fon

- Symbol.ttf

Additional query words: 1.00 starting running beginning problem 1993 1994 1995 Usage Viewer 2.0 MediaView

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Keywords          :  
Technology        : kbHWMAC kbOSMAC kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncartaEncycSearch kbEncartaEnCyc1996 kbEncartaEnCyc1994 kbEncartaEnCyc1995Mac
Version           : :1993 edition,1994 edition,1995 edition; WINDOWS:

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