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Q100703: SMTP: Err Msg: ERROR MMFF Protocol Error

Article: Q100703
Product(s): Microsoft Mail For PC Networks
Version(s): MS-DOS:2.1,3.0
Operating System(s): 
Keyword(s): 
Last Modified: 30-OCT-1999

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The information in this article applies to:

- Microsoft Mail Gateway to SMTP, versions 2.1, 3.0 
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SYMPTOMS
========

The Microsoft Mail Gateway to SMTP displays the following error message:

  "ERROR MMFF protocol error
  NC_incoming: protocol error"

This error indicates that the SMTP Gateway program SMTPGET.EXE was unable to
successfully build the Microsoft Mail File Format (MMFF) file. SMTPGET.EXE looks
in the SMTP outgoing queue and creates the file SMTP\FROM_NC.API, which includes
the message body and all attachments to be sent out to the SMTP host.

CAUSE
=====

An incorrect MMFF file can occur if:

- The original MAI file is corrupt.

- A problem occurred on the Mail Postoffice server during the SMTPGET process.

- A problem occurred on the network between the SMTP gateway computer and the
  Mail Postoffice server as SMTPGET.EXE was trying to execute.

RESOLUTION
==========

To correct this problem, delete or rename the SMTP\FROM_NC.API file on the
gateway postoffice, then send the message again. If the error occurs frequently,
check the server or network for possible problems.

Additional query words: 2.10 3.00 errmsg alert

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Keywords          :  
Technology        : kbMailSearch kbMailGateSearch kbZNotKeyword3 kbMailGateSMTP300 kbMailGateSMTP210
Version           : MS-DOS:2.1,3.0

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