KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q99723: Mac Srv: Large Messages Stuck in Outgoing Queue

Article: Q99723
Product(s): Microsoft Mail For Appletalk Networks
Version(s): WINDOWS:3.0a,3.0b,3.1,3.1a
Operating System(s): 
Keyword(s): 
Last Modified: 10-NOV-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Mail for AppleTalk Networks, versions 3.0a, 3.0b, 3.1, 3.1a 
-------------------------------------------------------------------------------

SYMPTOMS
========

In version 3.0a or later of Microsoft Mail for AppleTalk Networks, large
messages may appear stuck in an outgoing server queue.

RESOLUTION
==========

If you are using Mail version 3.0a, upgrade to version 3.1 to correct a problem
that may cause messages larger than 64K to become stuck at the front of an
outgoing server queue. The body of a Mail message can only be 32K; therefore, if
a message is larger than 32K, an attachment is enclosed (the message body and
enclosures are packaged together into one server-to-server message).

MORE INFORMATION
================

The following are a few reasons why a large message may be queued up on a server
longer than desired:

- The destination server no longer exists. Verify this by looking in the
  Chooser for the destination Mail server.

- A problem with the network makes the destination server unreachable. Verify
  this by looking in the Chooser for the destination Mail server while sitting
  at the Mail server with the queued-up enclosure.

- A problem with the network is not allowing a reliable network connection
  between the two Mail servers. The Mail server with the enclosure may begin
  sending the message to the destination server, but a problem with the network
  causes AppleTalk packets to get lost. If this is the case and the message is
  larger than 64K, it will be shuffled to the end of the queue and the Mail
  server will try the next message in the queue.

  NOTE: The Mail server with the enclosure will mark the destination server as
  unreachable and not try again for X minutes, where X is specified in the
  Server Settings "If undeliverable, retry sending mail every X minutes"
  option.

- The destination server does not have enough disk space to read in this large
  message/enclosure. Increase disk space on the destination server.


Additional query words: 3.00 3.00a 3.00b 3.10 3.10a

======================================================================
Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailATN300a kbMailATN300b kbMailATN310 kbMailATN310a
Version           : WINDOWS:3.0a,3.0b,3.1,3.1a

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.