KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q98850: Encarta 1993: Minimal Installation May Cause Sound Gaps

Article: Q98850
Product(s): Microsoft Home Kids Products
Version(s): 1993 edition
Operating System(s): 
Keyword(s): 
Last Modified: 26-MAY-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Encarta for Windows 1993 edition 
-------------------------------------------------------------------------------

SUMMARY
=======

A minimal installation of Microsoft Encarta may make a Multimedia PC compatible
system produce intermittent sound gaps in the Encarta animations.

MORE INFORMATION
================

The recommended installation of Encarta (which requires 7.9 MB of disk space)
provides faster performance than the minimal installation (which requires 2.5 MB
of disk space). The slower performance of the minimal installation may make a
normally Multimedia PC compatible system produce intermittent sound gaps in the
Encarta animations. This only occurs in animations.

This gap in the sound can occur if you are running low on memory and, due to the
minimal installation, a piece of code must be accessed from the compact disc
while the animation is running. The read head moves away from the location of
the currently running animation and if it cannot return to that location before
the buffer empties, it will produce a gap in the sound.

This may also occur if the compact disc device driver is not functioning
properly. It may be sending empty blocks of data to the buffer or it may not
return to the right place on the compact disc when the read head moves.

For more information in the Microsoft Knowledge Base query on the following
words:

  sounds and interrupted and stutter

Workaround
----------

1. Reinstall Encarta using the installation recommended by the Encarta Setup
  program.

2. Install the most current drivers for the compact disc drive.


Additional query words: 1.00 multimedia multi media multi-media non MPC halt start stop nonmpc non-mpc halting setup intermittent sounds occur animations version 1.0 loss no studder usage sound viewer 2.0 cd cd-rom

======================================================================
Keywords          :  
Technology        : kbHomeProdSearch kbHomeMMsearch kbEncartaSearch kbEncarta1993
Version           : :1993 edition

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.