KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q98232: Multimedia: GP Fault with Tseng ET4000 Video Drivers

Article: Q98232
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0
Operating System(s): 
Keyword(s): 
Last Modified: 09-NOV-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Dinosaurs for Windows, version 1.0 
- Microsoft Bookshelf for Windows, 1991, 1992, 1993, 1994, 1995 editions 
- Microsoft Multimedia Viewer 
- Microsoft Scenes (all collections), version 1.0 
-------------------------------------------------------------------------------


SYMPTOMS
========

The applications listed at the top of this article generate general protection
(GP) faults at startup if a ET4000 based video card is installed and Windows is
configured with the Tseng Laboratories Inc. generic ET4000 driver in 32,000
color mode.

This error also occurs with Bookshelf 1992 if you are using the ET4000 640 x 480
64,000 color driver.

MORE INFORMATION
================

When you start the program, the Welcome screen appears, paints the border, fills
the window with gray, and then produces the following GP fault:

  MVIEWER2 caused a General Protection Fault in <driver name> at
  0001:273A.

RESOLUTION
==========

To eliminate this problem, do one of the following:

- Use the standard VGA video driver that is supplied with Windows 3.1.

-or-

- Contact Tseng Laboratories Inc. at (215) 968-0502 for alternative or updated
  drivers. The Tseng Laboratories bulletin board phone number is (215)
  579-7536.

-or-

- If you are using Windows 95, use the standard Tseng 4000 driver supplied with
  Windows 95.


Additional query words: msn_bookshelf gp fault general protection viewer multimedia multi media multi-media et 4000 book shelf for windows dinos dev/drv gpf msscenes

======================================================================
Keywords          :  
Technology        : kbHomeProdSearch kbHomeMMsearch kbBookshelfSearch kbScenesSearch kbDinosaurs100 kbScenes100
Version           : :1.0

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.