KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q96879: Cannot Print Color Image from Paintbrush to DeskJet 550C

Article: Q96879
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 26-OCT-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows versions 3.1, 3.11 
- Microsoft Windows for Workgroups versions 3.1, 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

Your Microsoft Paintbrush image does not print in color on a Hewlett- Packard
(HP) DeskJet 550C or 560C printer when you are using the HP DeskJet printer
driver.

CAUSE
=====

The printer driver is configured for Black and Color; you must configure the
printer driver for All Color or it cannot print.

RESOLUTION
==========

To change this setting, do the following:

1. In Control Panel, choose the Printers icon.

2. From the list of installed printers, select the HP DeskJet 550C, and then
  choose the Setup button.

3. Select the All Color option, and then choose the OK button.

If this procedure fails, check your video driver. If it is not Microsoft VGA,
change it and retry. If changing the driver works, be sure to remember to change
from All Color to Black and Color when doing normal print jobs and to change
back to All Color for Paintbrush work.

Additional query words: 3.10 3.11 paint brush desk jet

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWin3xSearch kbWFWSearch kbZNotKeyword3 kbWin310 kbWin311 kbWFW310 kbWFW311
Version           : WINDOWS:3.1,3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.