KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q96336: "Call to Undefined Dynalink" Errors

Article: Q96336
Product(s): Microsoft Home Multimedia Titles
Version(s): 1.0,1993 edition,1994 edition,1995 edition,3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 08-NOV-2001

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Bookshelf for Windows, 1991, 1992, 1993, 1994, 1995 editions 
- Microsoft Bookshelf '95 for Windows 95 
- Microsoft Bookshelf 1996-97 for Windows 
- Microsoft Encarta 97 Encyclopedia for Windows 
- Microsoft Encarta Encyclopedia 97 Deluxe for Windows 
- Microsoft Musical Instruments for Windows, version 1.0 
- the operating system: Microsoft Windows versions 3.1, 3.11 
- Microsoft Encarta 92 Multimedia Encyclopedia 
- Microsoft Encarta for Windows versions 1993 edition, 1994 edition, 1995 edition 
-------------------------------------------------------------------------------

SUMMARY
=======

A "Call to Undefined Dynalink" error occurs if you run or work within a
multimedia program with an older version of the Mmsystem.dll file in your
Windows System folder (directory).

NOTE: This problem can also be caused by older versions of Mscpydis.dll or
Ctl3d.dll.

The problem should not occur in Windows 95.

MORE INFORMATION
================

An older version of Mmsystem.dll will be present in your system if you replace
parts of your Windows 3.1 installation by reinstalling Microsoft Windows with
Multimedia Extensions version 1.0, or if other similar modifications are made to
a Windows 3.1 installation.

RESOLUTION
==========

To avoid this problem, make sure that older versions of Mmsystem.dll,
Mscpydis.dll, or Ctl3d.dll are not present in your Windows System folder.

To restore the proper version of Mmsystem.dll, use one of the following
procedures:

Windows 3.1
-----------

To correct the problem:

- Delete Mmsystem.dll from the Windows System folder, and then recopy and
  decompress Mmsystem.dl_ from your original Windows 3.1 disks.

-or-

- Reinstall Windows 3.1 into the existing Windows folder.

Windows with Multimedia Extensions
----------------------------------

If you are using Windows with Multimedia Extensions, install Windows to an empty
directory.


Additional query words: msn_bookshelf 1.00 multimedia multi-media multi media wfw

======================================================================
Keywords          :  
Technology        : kbOSWinSearch kbHomeProdSearch _IKkbbogus kbHomeMMsearch kbZNotKeyword6 kbEncartaSearch kbZNotKeyword kbBookshelfSearch kbEncartaEncycSearch kbBookShelf1995 kbBookShelf1996 kbBookShelf1997 kbMusicalInst kbEncarta1994 kbEncarta1992 kbEncarta1993 kbEncarta1995 kbEncartaEnCyc1997 kbEncartaEnCyc1997Del kbOSWin310 kbOSWin311
Version           : :1.0,1993 edition,1994 edition,1995 edition,3.1,3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.