Q94639: Troubleshooting MS Backup and MS Backup for Windows

Article: Q94639
Product(s): Microsoft Disk Operating System
Version(s): MS-DOS:6.0,6.2,6.21,6.22; WINDOWS:3.0,3.0a,3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 20-FEB-2002

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The information in this article applies to:

- Microsoft MS-DOS operating system versions 6.0, 6.2, 6.21, 6.22 
- Microsoft Windows versions 3.0, 3.0a, 3.1, 3.11 
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SUMMARY
=======


If you encounter problems running Microsoft Backup for MS-DOS or Microsoft Backup
for Windows, use the steps in the following section to correct the problems.

NOTE: If your computer fails the compatibility test, query on the following words
in the Microsoft Knowledge Base for more information:

  compatibility and test and fails

Common problems caused by incorrect system configuration include the following:

- Microsoft Backup appears to stop responding (hang) when run from the MS-DOS
  command prompt in Windows.

- Microsoft Backup for Windows causes Windows to close, leaving the MS-DOS
  command prompt displayed on the screen.

- Windows reports that the DMA buffer size needs to be increased to 64.


MORE INFORMATION
================

Troubleshooting Microsoft Backup for Windows and Microsoft Backup
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1. Microsoft does not recommend or support running the MS-DOS-based version of
  Microsoft Backup (MSBACKUP.EXE) with Windows. If you choose to do this, you
  should create a program information file (PIF) with the following settings
  for Microsoft Backup:

      Display Usage: Full Screen
      Execution:  Exclusive

2. Your CONFIG.SYS file should include the following settings (the values shown
  are minimums):

      FILES=30
      BUFFERS=30
      STACKS=9,256

3. The DMABufferSize= line should be set to at least 32 in the [386Enh] section
  of the SYSTEM.INI file. In some situations, the DMA buffer size needs to be
  set to 40 (either in the SYSTEM.INI file, or using EMM386.EXE, or both).

4. If you are using MSBACKUP.EXE in Windows or the Windows version of Microsoft
  Backup (MWBACKUP.EXE), you should place the following line in your SYSTEM.INI
  file if Setup did not install it:

     device=c:\dos\vfintd.386

  If you omit this line, Backup displays the following error message:

  Microsoft Backup is not properly installed on this system.

  Please reinstall Microsoft Backup, or make the following changes to your
  SYSTEM.INI file:

  [386Enh]
  DEVICE=[ms-dos path]VFINTD.386


Additional query words: 6.22 6.00 6.20 3.00 3.00a 3.10 win31 win3 win30 tshoot ms-dos back up msbackup mwbackup

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Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin300 kbWin300a kbWin310 kbWin311 kbMSDOSSearch kbMSDOS621 kbMSDOS622 kbMSDOS620 kbMSDOS600
Version           : MS-DOS:6.0,6.2,6.21,6.22; WINDOWS:3.0,3.0a,3.1,3.11

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