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Q94164: Incorrect Output with HP LaserJet 4 and Windows Accessories

Article: Q94164
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 06-DEC-1999

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The information in this article applies to:

- Microsoft Windows versions 3.1, 3.11 
- Microsoft Windows for Workgroups version 3.11 
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SYMPTOMS
========

Printing from the Microsoft Windows Accessories applications (Notepad, Calendar,
Cardfile) to a Hewlett-Packard (HP) LaserJet 4 printer using the HP LaserJet
4/4M printer driver (HPPCL5E.DRV) version 31.1.03 may cause incorrect output,
such as inconsistent margins.

A general protection (GP) fault may also occur when printing from these
accessories.


CAUSE
=====

Notepad, Cardfile, and Calendar do not support a resolution setting of 600 dpi.
Therefore, the LaserJet 4 printer may fail to print correctly if the resolution
is set to 600 dpi.

WORKAROUND
==========

- Select 300 dpi printer as the resolution in the Printer Setup.

-or-

- Use the HP LaserJet III printer driver. (This is the least-desired method
  because of the absence of the resolution enhancement option built into the
  newer HP LJ4 driver.)

- Change the left and right margin each to 1 inch.

STATUS
======

Microsoft is researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.


Additional query words: gpf 3.10 3.11 win31 laserjet4 lj4 HP4 series hpiv hp iv hppcl5 4 WinLaser

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWin3xSearch kbWFWSearch kbZNotKeyword3 kbWin310 kbWin311 kbWFW311
Version           : WINDOWS:3.1,3.11

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