KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q93356: Setup Questions & Answers for Windows 3.1

Article: Q93356
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1
Operating System(s): 
Keyword(s): kbsetup win31
Last Modified: 24-SEP-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 3.1 
-------------------------------------------------------------------------------


1. Q. What is the most common reason for unsuccessful installation of Microsoft
  Windows?

  A. Terminate-and-stay-resident (TSR) programs loaded from the CONFIG.SYS and
  AUTOEXEC.BAT files are the most common cause of unsuccessful Windows
  installations. If you are having difficulty with Windows Setup, insert a
  system disk in your floppy disk drive and restart your computer. The system
  disk should contain CONFIG.SYS and AUTOEXEC.BAT files without any device
  drivers or TSR programs loaded, unless such items are needed to access the
  hard disk drive. If you use any special drivers for your hard disk drive,
  such as Disk Manager or Stacker(TM), make sure the drivers are in your new
  CONFIG.SYS and AUTOEXEC.BAT files and also on the system disk.

2. Q. When Windows Setup attempts to switch from the MS-DOS-based portion of
  Setup to the Windows-based portion of the installation, the hourglass
  disappears and Setup hangs, or Windows exits to MS-DOS. Why is this
  happening?

  A. Setup may stop responding if a corrupted SETUP.INF or SETUP.EXE file or an
  outdated version of one of these files is located in the WINDOWS or
  WINDOWS\SYSTEM directory. Search for SETUP.INF and SETUP.EXE in these
  directories and rename these files if you find them. (For example, rename
  SETUP.INF to SETUP.OLD.) After you rename the file or files, run the Windows
  Setup program again from the Windows disks.

3. Q. Setup correctly identifies that I have a Video Seven(TM) video card;
  however, when I switch from the MS-DOS-based portion of Setup to the
  Windows-based portion of Setup, my computer hangs. How can I correct this
  problem?

  A. The video drivers that ship with Windows 3.1 support most Video Seven video
  cards, but not those using the Headland Technology Video Seven HT-216 or
  HT-217 chip sets. If your card uses one of these chip sets, select standard
  VGA, rather than Video Seven, during Setup. If you need the additional
  resolution or color drivers for the card, contact Video Seven technical
  support.

Additional query words: 3.10 ivrfax AWW31

======================================================================
Keywords          : kbsetup win31 
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin310
Version           : WINDOWS:3.1
Issue type        : kbinfo

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.