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Q90710: GP Fault in WINHELP.EXE After Starting Microsoft Mail

Article: Q90710
Product(s): Microsoft Windows 3.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 13-OCT-1999

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The information in this article applies to:

- Microsoft Windows for Workgroups versions 3.1, 3.11 
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SYMPTOMS
========

WINHELP.EXE may cause a general protection (GP) fault if you perform the
following steps:

1. From Program Manager's Help menu, choose Contents. (Or, start WINHELP.EXE by
  choosing Help from any Windows-based program.)

2. Minimize Windows Help.

3. Start Microsoft Mail by choosing its icon in Program Manager's Main program
  group.

4. In the Welcome To Mail dialog box, where you are prompted for a postoffice,
  press the F1 key.

The GP Fault dialog box should allow you to close WINHELP.EXE and then continue
using Windows for Workgroups Mail without crashing your system or causing any
further problems.

STATUS
======

Microsoft has confirmed this to be a problem in Windows for Workgroups version
3.1 and version 3.11.

We are researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.

Additional query words: 3.10 3.11 gpf

======================================================================
Keywords          :  
Technology        : kbAudDeveloper kbWFWSearch kbWFW310 kbWFW311
Version           : WINDOWS:3.1,3.11

=============================================================================

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