KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q88753: Windows Err Msg: Unable to Install TrueType Fonts

Article: Q88753
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 28-SEP-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows versions 3.1, 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

When the Path statement in the AUTOEXEC.BAT file does not contain the Windows
directory and drive letter, you may receive the following error message if you
install TrueType fonts from a logical drive other than the one containing
Windows.

  Unable to Create File:

  Unable to install the <Font Name> font. The font file may be damaged.
  Check with your font vendor about obtaining a new file.

CAUSE
=====

This error message can occur under the following conditions:

- The Path statement in the AUTOEXEC.BAT file does not contain the Windows
  directory and driver letter.

  -or-

- Your CONTROL.EXE file is corrupt.

WORKAROUND
==========

Check the AUTOEXEC.BAT file to be sure that your Windows directory and drive
letter are in the Path statement. If they are missing, add them.

If the Path statement is okay, your CONTROL.EXE file may be corrupt. Use the
EXPAND utility to copy this file from the original Windows disks to your Windows
directory. From the MS-DOS prompt, enter a command similar to the following

  expand <a>:control.ex_ <c>:\<windows>\control.exe

where <a>: is your floppy drive letter, <c> is your hard drive
letter, and <windows> is your Windows directory.

MORE INFORMATION
================

If you attempt to install TrueType fonts from the same logical drive and the
drive letter for the WINDOWS directory is not included, then the FOT and TTF
files are be placed in the WINDOWS directory instead of the SYSTEM
subdirectory.

For additional information, please see the following article(s) in the Microsoft
Knowledge Base:

  Q112857 WFWG 3.11: Errors Reinstalling Fonts

Additional query words: 3.10 3.11 ttf tt true type

======================================================================
Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311
Version           : WINDOWS:3.1,3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.