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Q86532: Canon LBP-8 II Printer Err Msg: 21 Complex Data

Article: Q86532
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 07-DEC-1999

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The information in this article applies to:

- Microsoft Windows versions 3.1, 3.11 
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SYMPTOMS
========

When you print a full page of text in landscape mode from Microsoft Windows 3.1,
the Canon LPB-8 II printer may display the following error message and stop
printing:

  21 Complex Data

WORKAROUND
==========

Changing the Graphics setting to 150 x 150 may correct this problem. However,
the document will print in a lower resolution. To change this setting, do the
following:

1. Run Control Panel.

2. Choose the Printers icon.

3. Select the Canon LPB-8 II printer, and choose the Setup button.

4. Under Graphics, select 150 x 150.

STATUS
======

Microsoft has confirmed this to be a problem in the Canon LBP-8 II printer
driver version 3.09. We are researching this problem and will post new
information here as it becomes available.

MORE INFORMATION
================

Printing in landscape mode on the Canon LBP-8 II may result in the above message
when the text being printed is more than half a page in length. A document in
landscape mode that contains less than half a page of text should print
normally.

Printing in portrait mode does not seem to be a problem. Disabling Print Manager,
the Fast Printing Direct To Port option, or TrueType fonts seems to have no
effect on this problem.


Additional query words: 3.10 win31 3.11

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Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311
Version           : WINDOWS:3.1,3.11

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