KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q86176: Black May Print as Blue or Magenta on Epson LQ-2550 Printer

Article: Q86176
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1
Operating System(s): 
Keyword(s): 
Last Modified: 08-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows 3.1 
-------------------------------------------------------------------------------


SYMPTOMS
========

When a document is printed from an application running under Microsoft Windows
version 3.1 to an Epson LQ-2550 color printer, if the color option is disabled
in Control Panel, black may print as blue or magenta.

WORKAROUND
==========

Disable the color option, and then turn the printer off and on again.

STATUS
======

Microsoft has confirmed this to be a problem in EPSON24.DRV version 1.0. We are
researching this problem and will post new information here as it becomes
available.

MORE INFORMATION
================

The LQ-2550, using the EPSON24.DRV version 1.0, can print color from
applications such as Windows Paintbrush. If you were printing color and then
disable the color option in Control Panel, then print as a standard noncolor
printer, black may print out as blue or magenta.

The Epson products included here are manufactured by a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding these products'
performance or reliability.


Additional query words: 3.10 lq2550

======================================================================
Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin310
Version           : WINDOWS:3.1

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.