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Q85307: Outdated or Incorrect Sound Driver May Cause System to Hang

Article: Q85307
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 01-OCT-1999

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The information in this article applies to:

- Microsoft Windows versions 3.1, 3.11 
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SYMPTOMS
========

You have a sound card installed on your system, and Microsoft Windows stops
responding (hangs) when starting or exiting.

CAUSE
=====

An outdated or inappropriate sound driver may be causing the problem.

WORKAROUND
==========

Disable the system exit sound. To disable the sound, follow these steps:

1. Choose the Sound icon in Control Panel. In the Events box, select Windows
  Start or Windows Exit (depending on when the problem occurs).

2. In the Files box, select <none>.

3. Choose the OK button.

You can accomplish the same thing by editing the WIN.INI file as follows.

1. Open the WIN.INI file in a text editor (Windows Notepad, for example).

2. Comment out the following line in the [sounds] section

       SystemExit=chimes.wav,Windows Exit

  by placing a semicolon in front of the line, as follows:

        ;SystemExit=chimes.wav,Windows Exit

MORE INFORMATION
================

Updated drivers are often available from the original equipment manufacturer
(OEM).

Windows may also hang on exit if there is a hardware conflict with some other
device. Contact the sound card manufacturer to verify your sound card is
correctly installed.

Additional query words: 3.10 3.1 3.11 multimedia sounds card crashes crash hung stops stop

======================================================================
Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311
Version           : WINDOWS:3.1,3.11

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