KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q84525: Err Msg: "There is a Multiple Entry…" w/ TI Travelmate 3000

Article: Q84525
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 06-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows versions 3.1, 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you upgrade a Texas Instruments (TI) Travelmate 3000 computer from
Microsoft Windows version 3.0 to Windows version 3.1, the following error
message may occur when you start Windows 3.1:

  There is a multiple entry in system.ini. Please remove this multiple entry in
  system.ini: device=vkd.386

WORKAROUND
==========

The following is a temporary workaround for the problem:

1. Using a text editor, edit the SYSTEM.INI file.

2. Use a semicolon (;) to remark out the following line from the [386Enh]
  section of the SYSTEM.INI file.

        device=vkd.386

  The line should now appear as follows:

        ;device=vkd.386

This causes Windows to ignore the PS/2 mouse port.

To solve the problem permanently, do the following:

1. Obtain an updated Windows 3.1 compatible version of VKD.386 from Texas
  Instruments and install it following the instructions provided by Texas
  Instruments.

2. Remove the following line from the [386Enh] section of the SYSTEM.INI file:

        keyboard=*vkd

3. If you remarked out the DEVICE=VKD.386 line in step 2 of the temporary
  workaround above, edit the SYSTEM.INI file and remove the semicolon.

Additional query words: 3.10 Travel mate 3000

======================================================================
Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311
Version           : WINDOWS:3.1,3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.