Q83904: Emerson 286 or 386sx Hangs During Windows Startup

Article: Q83904
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.0,3.1
Operating System(s): 
Keyword(s): 
Last Modified: 06-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows versions 3.0, 3.1 
-------------------------------------------------------------------------------

SUMMARY
=======

The Microsoft Windows operating system version 3.1 may hang during startup on
Emerson 286 and 386sx computers with Quadtel HT113 286 or 386sx BIOS version
3.05.08, ROM version 1.04, dated prior to December 1990.

To correct the problem, contact Emerson for a BIOS upgrade.

MORE INFORMATION
================

This problem occurs because the BIOS startup code places a non-zero value that
does not point to an interrupt service routine in the INT 5Ch vector. As a
result, when standard mode starts up and calls INT 5Ch to try to detect the
presence of NetBIOS, the machine hangs. If a NetBIOS network in installed on the
system, the problem does not occur.

The products included here are manufactured by vendors independent of Microsoft;
we make no warranty, implied or otherwise, regarding these products' performance
or reliability.


Additional query words: 3.10 3rdparty

======================================================================
Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin300 kbWin310
Version           : WINDOWS:3.0,3.1

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.