KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q83544: Unable to Set Up Printer in Control Panel

Article: Q83544
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 02-OCT-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows versions 3.1, 3.11 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you try to add additional printers to Windows, you receive the following
message:

  The information file is damaged or not in the system directory. Copy the
  control.inf file from disk #1 ...

RESOLUTION
==========

- Delete all *.INF (information) files from the Windows directory. NOTE: Do not
  delete any *.INF files from the Windows SYSTEM subdirectory.

  This error occurs if the *.INF files were placed in the Windows directory
  erroneously. This could occur due to user error, or third- party installation
  programs.

- Re-creating the WIN.INI file may also help correct this error. For more
  information about rebuilding the WIN.INI file, query on the following words
  in the Microsoft Knowledge Base:

  create and win.ini and without and third-party

- Open the SYSTEM.INI file in a text editor (such as Windows Notepad) and add a
  semicolon preceding the Device=SYMEVNT.386 line to disable it:

  ;Device=SYMEVNT.386   ;Added By NU8

  Restart Windows to make this change take effect. Disabling this statement does
  not allow Norton Utilities to run properly while in Windows.

  NOTE: SYMEVNT.386 is a device driver provided with Norton Utilities and Norton
  AntiVirus. Symantec has released a new version of this file that may correct
  this error. Download file NU8DRV.EXE from the Symantec bulletin board service
  (BBS).

Additional query words: 3.10 inf

======================================================================
Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311
Version           : WINDOWS:3.1,3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1986-2002.