KnowledgeBase Archive

An Archive of Early Microsoft KnowledgeBase Articles

View on GitHub

Q82761: Document Causes PostScript Printer to Reset

Article: Q82761
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 08-DEC-1999

-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Windows versions 3.1, 3.11 
-------------------------------------------------------------------------------


SYMPTOMS
========

In Windows version 3.1, if you use the PostScript driver version 3.5 to print a
document with a large number of fonts to a PostScript printer, the printer may
be reset. This causes the printer to print its startup page in the middle of the
original print job.

CAUSE
=====

This problem is usually the result of overflowing the PostScript printer's
memory. Many older PostScript printers do not have a large amount of printer
memory. This is a limitation of the printer's hardware.

WORKAROUND
==========

Follow these steps to work around the problem:

1. From Control Panel, choose the Printers icon.

2. Choose the Setup button.

3. Choose the Options button.

4. Choose the Advanced button.

5. Select Clear Memory Per Page. Make sure the Use Substitution Tab box is
  selected. This option causes the printer driver to remap TrueType fonts to
  the resident PostScript fonts built into the printer.

6. If the problem still occurs, reformat the document using fewer fonts or more
  printer-resident fonts rather than downloadable fonts.

7. If the problem still occurs, scale down the size of bitmaps to make more
  printer memory available.

Additional query words: 3.10 3.11

======================================================================
Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311
Version           : WINDOWS:3.1,3.11

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.