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Article: Q82617
Product(s): Microsoft Windows 95.x Retail Product
Version(s): MS-DOS:3.x,4.x,5.x,6.x; WINDOWS:3.x
Operating System(s): 
Keyword(s): 
Last Modified: 18-DEC-2000

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The information in this article applies to:

- Microsoft Windows versions 3.0, 3.0a, 3.1, 3.11 
- Microsoft Windows for Workgroups versions 3.1, 3.11 
- Microsoft MS-DOS operating system versions 3.1, 3.2, 3.21, 3.3, 3.3a, 4.0, 4.01, 5.0, 5.0a, 6.0, 6.2, 6.21, 6.22 
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SYMPTOMS
========

Ventura Publisher's installation program doesn't recognize that you have
inserted the requested disk in the drive and continually prompts you to insert
the next disk in the set. In addition, a message similar to the following may be
displayed:

  General Protection Fault in SETUP2.EXE

CAUSE
=====

Ventura Publisher is not compatible with the SHARE.EXE program.

WORKAROUND
==========

To work around the problem, you should make sure that the SHARE program is not
loaded. You should either rename or remove all copies of SHARE from your hard
drive.

NOTE: You must rename or remove all copies of SHARE.EXE from your hard drive
because certain Windows applications, including Ventura Publisher, contain
pointers to SHARE.EXE in different locations on the hard drive. Simply moving
SHARE.EXE to a different location on your drive may not work.

To properly set up Ventura Publisher, search the hard disk for all copies of
SHARE.EXE and then rename or delete them. If you have MS-DOS version 5.0 or
later, you can use the following command in the root directory of your hard
drive to locate copies of SHARE:

  DIR share.exe /S

After you remove or rename each copy of SHARE from your hard drive, run the
Ventura Publisher setup program again.

MORE INFORMATION
================

For more information about Ventura Publisher, contact Xerox Technical Support.

Ventura Publisher is manufactured by Xerox, a vendor independent of Microsoft; we
make no warranty, implied or otherwise, regarding this product's performance or
reliability.

Additional query words: gpf 3.10 3.11 3.00 3.00a 3.0a 6.00 6.20 6.21 6.22

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Keywords          :  
Technology        : kbAudDeveloper kbWin3xSearch kbWFWSearch kbZNotKeyword3 kbWin300 kbWin300a kbWin310 kbWin311 kbWFW310 kbWFW311 kbMSDOSSearch kbMSDOS321 kbMSDOS400 kbMSDOS320 kbMSDOS330a kbMSDOS621 kbMSDOS622 kbMSDOS620 kbMSDOS600 kbMSDOS310 kbMSDOS500 kbMSDOS330 kbMSDOS401 kbMSDOS500a
Version           : MS-DOS:3.x,4.x,5.x,6.x; WINDOWS:3.x

=============================================================================

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Q82617: Ventura Publisher Doesn’t Install If SHARE Is Loaded