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Q82459: Procom Technology’s SCSI Driver Causes Windows Setup to Hang

Article: Q82459
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1,3.11
Operating System(s): 
Keyword(s): 
Last Modified: 07-NOV-1999

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The information in this article applies to:

- Microsoft Windows versions 3.1, 3.11 
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SYMPTOMS
========

You are using a Procom Technology SCSI disk driver, and the Microsoft Windows
Setup program stops responding (hangs) when checking the system configuration.

CAUSE
=====

Procom Technology's SCSI disk driver revision 1.3, September 1991, (filename:
SCSIDISK.SYS) causes this problem.

WORKAROUND
==========

Doing one of the following allows the Windows 3.1 Setup program to function
properly:

- Comment (remark) out the SMARTDRV line in the CONFIG.SYS or AUTOEXEC.BAT
  file. (To do this, open the CONFIG.SYS or AUTOEXEC.BAT file in a text editor
  and type REM at the beginning of the SMARTDRV line.)

  -or-

- Comment (remark) out the DEVICE=SCSIDISK.SYS line in the CONFIG.SYS file. (To
  do this, open the CONFIG.SYS file in a text editor and type REM at the
  beginning of the DEVICE=SCSIDISK.SYS line.)

After Windows 3.1 Setup has completed, you can reactivate the commented-out line.
(To do this, open the CONFIG.SYS or AUTOEXEC.BAT file in a text editor and
delete REM from the beginning of the line.)

MORE INFORMATION
================

For more information, contact Procom Technology.

The SCSI product included here is manufactured by a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this product's
performance or reliability.

Additional query words: 3.10 3.1 3.11 third party procomm pro comm

======================================================================
Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311
Version           : WINDOWS:3.1,3.11

=============================================================================

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