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Q82142: Microsoft Learning Windows Hangs when Running Help Demo

Article: Q82142
Product(s): Microsoft Windows 95.x Retail Product
Version(s): WINDOWS:3.1,3.11; :1.0
Operating System(s): 
Keyword(s): 
Last Modified: 12-NOV-1999

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The information in this article applies to:

- Microsoft Windows versions 3.1, 3.11 
- Microsoft Windows Productivity Pack, version 1.0 
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SYMPTOMS
========

In Microsoft Windows 3.1, when you run lesson 2, "Getting Help," from the
Learning Windows program of the Windows 3.0 Productivity Pack, the program
starts, proceeds through the demonstration of the Help system, and then stops
responding (hangs). It may generate the following error message before it
hangs:

  Help topic does not exist!

If you attempt to recover from this message by choosing OK, and pressing the
SPACEBAR to continue, the system hangs.

CAUSE
=====

This problem only occurs when the Learning Windows program in Windows 3.1 is
running. It occurs because the Learning Windows program LWIN.EXE relies on the
Windows 3.0 Help file system. This system relies on the file WINHELP.EXE, which
has been changed in Windows 3.1.

RESOLUTION
==========

Microsoft Productivity Pack version 1.0 was designed specifically for Windows
version 3.0. To run Microsoft Productivity Pack with Windows version 3.1, you
need to obtain the updated version of Productivity Pack that was designed for
Windows version 3.1.

Additional query words: 3.1 3.10 learning hang help wpp3.1 3.11

======================================================================
Keywords          :  
Technology        : kbWin3xSearch kbZNotKeyword3 kbWin310 kbWin311 kbWinProdPack100
Version           : WINDOWS:3.1,3.11; :1.0

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