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Q81343: Mac Fax: Err Msg: Unable to Connect to Modem

Article: Q81343
Product(s): Microsoft Mail For Appletalk Networks
Version(s): WINDOWS:3.0,3.0a,3.0b,3.1,3.1a,3.1c
Operating System(s): 
Keyword(s): 
Last Modified: 10-NOV-1999

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The information in this article applies to:

- Microsoft Mail for AppleTalk Networks, versions 3.0, 3.0a, 3.0b, 3.1, 3.1a, 3.1c 
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SYMPTOMS
========

When you use Microsoft Mail for AppleTalk Networks and the Microsoft Mail
Gateway to Fax, the following error message may be displayed:

  Unable to connect to modem. Sending and Receiving turned off. Error -2005.

CAUSE
=====

This is a standard time-out error that is returned when the fax/modem does not
respond to commands from the FaxINIT. This message can be caused by one of the
following problems:

- The fax modem is not turned on or is not connected correctly.

- An incorrect FaxINIT is being used for the fax/modem.

- There is a serial port contention. Some other software is attempting to use
  the same serial port as the fax gateway. The fax gateway is configured to
  only use the modem port.

- Running on an AppleShare file server sometimes causes this problem if there
  is heavy server activity. Intense network activity can cause enough of a
  delay in the FaxINIT-fax/modem communications to cause an error.

- There may be various INIT conflicts. Try changing the load order of the INITs
  or removing unnecessary INITs.

- Running fax gateway on a Mac IIfx without the IIfx Serial Switch. This is a
  Control Panel device from Apple, which must be set to Compatible.

Additional query words: 3.00 3.00a 3.00b 3.10 3.10a 3.10c faxgate

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMailATN300 kbMailATN300a kbMailATN300b kbMailATN310 kbMailATN310a kbMailATN310c
Version           : WINDOWS:3.0,3.0a,3.0b,3.1,3.1a,3.1c

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